Well, these are to do only with banks in India, and with a few foreign banks in India.
I have been into business almost all my independent life. My income doesn’t come in a single pay check from an employer, but it comes through various payments remitted into my accounts by clients. You know how businesses work. That has meant that i have several accounts with several banks for the several lines of businesses I am into.
On this post I wish to give a rough summary of my views of banks in India.
Private Banks:
Though backed by the Reserve Bank of India, almost all private banks in India charge a lot of fees for every service they provide. For example, if you make a cash deposit even in your home branch into your current account, they charge you a fee of Rs 50 plus service tax. Same goes for cash withdrawals from current accounts at the home branches of HDFC.
At ICICI bank, you can never pay cash at the counter. You have to put it in en envelope and fill in the denominations in it, and drop it in a drop box, and the bank will count the money later and credit it into your account by the evening of the same day or by the next morning. Until the money gets credited into the account, I have found myself worrying about it and nothing else. What if a guy puts a 100 rupee note into his pocket and claims that the denominations are wrong? How should I go to the bank and pay the Rs 100 and get the money credited into the account in time for my cheque to get passed? And if I go ahead and pay that Rs 100 without fighting, how would I know this won’t happen again and again?
Ing Vysya bank charges Rs 5 per cheque leaf for current account, and when you have just used 50 leaves on your current cheque book, they send you another Rs 100 and charge you Rs 500 and service tax, and when you use the 100th leaf of the old book, they would send you another 100, and charge you another Rs 500 for it, so when you use about 5 books with them, you would end up having about 10 unused books in your hand, and after spending Rs 5000 on cheque books, you start worrying about issuing another cheque. If this had happened just once I would have passed it off as some error, but this did happen 5 times for me, and I ended up having 10 books. Phone banking just said that they have taken a request and that I won’t be getting anoter cheque book until I make a request, but this never happened, and I had to stop working with them so that they won’t send me any more cheque books in the future.
Axis bank, owned by the major insurance companies of the country, is classified as private. They never clear the cheques that I want them to clear into my accounts in time. They take about 15 to 20 days to clear a local cheque. Maybe that was just a problem with the Pondicherry branch, but I stopped using them too. Their internet banking sucks for a private bank.
Government Owned Banks:
The staff of the State Bank of India are arrogant. They are too proud of themselves, and they expect us to consider everything that they do for us a favor, and not their duty to a client. Ask them questions, and they look away. Customer service sucks unless you are a multi crore business. But as of now, I do my banking with them. Unlike most other banks who have only 1 SWIFT code for all their banks, SBI has it for almost every branch, this makes credit of funds that come in almost instantaneous. This is perhaps the only reason I’m sticking to SBI, and they charge only Rs 25 as fee while private banks would charge like Rs 500 per credit.
Union Bank of India, Bank of India and Central Bank of India, the other government owned banks in the country are only good for government employees and shopkeepers who dont’ need extensive services like I do. And they are banks owned by the government, business comes to them, and they don’t have to go look for business and make attractive schemes.
I will be updating this post about Nationalized banks soon, have to get back to work now.