Unfortunately enough for me, I have never been able to connect to a better broadband from my home in Pondicherry than a BSNL connection. The operators who are available in my area are SIFY, Tata Indicom and BSNL, out of which BSNL is the best. The other two are even worse.
Sify goes down very often, and when you call their helpline, they just tell you that the problem will be fixed in 24 to 48 hours, and when your line goes down for 15 times a month, you will be left for a month without internet. TATA is horrible. I have written a lot about my experiences with them at the office and at home. So all that I am left with is BSNL.
The only good ISP in Pondihcerry is Airtel, and out of sheer bad luck, they dont operate in my area of residence, and at the office. The first office that I had taken in Pondicherry was in an area where Airtel served, and I was quite happy wiht the service, but now, I am stuck to BSNL.
What is so bad about bsnl? Well, there is absolutely no customer service to start with, though the lines do not go down for more than a few hours together at a streatch. I am supposed to have a 2 Mbps connection, but the speed never crosses that of a 256 kbps connection, and I dont understand why I have to pay for the limited line if I dont get the promised 2 Mbps, and why not go for an unlimited 256 Kbps. Well, thats the plan that I had in the beginning, and in that connection, no data is ever transfered, and if you download a torrent file or something with quite a number of data connections, meaning if your computer connects with more than say about 50 ips at a time, and still download data at around 8 kbps or something, you will never be able to access any other website though there will be a good amount of bandwidth that is open for your use.
Airtel was really good, and I miss the service, and for this if you ask me to relocate my home for the sake of gothic art, it would be quite difficult. Why dont Airtel expand here?