So, the largest mobile operator in the country? The most number of subscribers? Covers the entire country? Well, it has always sucked balls for me.
I have never had proper coverage with it. There was no coverage inside my home ever, I had to take the phone to the balcony to talk on an airtel phone, while vodafone and the others used to work just fine. I have always been over billed, and there has been no possible appeal. No wonder they are the most successful operator in the country.
Soon as the new operators started functioning, I just went ahead and got rid of all the old numbers without waiting for the Mobile Number portablity in India to kick start, and bought an Idea Cellular connection, which i must say is the best down here. There are people who say it is not so good in Delhi, but down south since their operations started, Im loving it better than any other provider. No coverage in highways though, not yet at least, but you can talk from where you do your business.
When the 3g auction bids were closed, I bought an Airtel prepaid card for Rs 40, and that came with a talktime of Rs 20. I gave the number to no one, and have not made a single call with it if I recall right. Well, not a single paisa in the balance was reduced yet. And the one single call that I got was from Airtel’s customer service, and that was followed by several promotional calls. There was no coverage inside the home, but there was enough for data, but I activated nothing and the card was on a spare phone, and that phone used to get switched off automatically when the batteries ran down. This is how it has been going along for the past 2 or 3 weeks.
Yesterday I was not in town, and when I came back this morning I found that the phone was switched off, and I plugged in the charger and switched the phone on, and got an sms. I thought it should be some promo offer, the ones that they send usually, and found that it was a message from Hello Tunes saying that Rs 30 was deducted from my card, and that my current balance is Rs – 8. That is Rs 8 in the negative.
I never asked for this service to be activted and even if I had asked for it, they would never do it if there is no sufficuent balance in the phone, and the initial talk time that I had got when I bought this card was only about Rs 20.
I called that number from my idea mobile, and found that the good old AR Rehman’s Airtel Tune has been set on the phone. In hopes that the money would be refunded if I cancel the service I went ahead and dialed their toll free number for cancelling the service, and Bang, I get an sms saying that my callers from now on would be hearing only the boring tring tring, and not the boring 10 year old airtel tune composed by Rehman.
I called customer service, and after the flow I pressed 9 to speack to the so called customer service executive, and the line got dropped immediately. No one picked up, the call wasn’t transfered anywhere.
Well, even if they picked up they would have just said that I replied to a promo message or something, but my phone was switched off yesterday, and there is no one home.
This is how they make their money guys. Support the new players, move your connections to them. MNP won’t be active until the politicians make some decent money from Airtel. Once that starts Im sure these guys will go bankrupt, I’m pretty sure they know this perfectly well too, and thats why they are usinng this time to rip off every customer this way. Idea cellular rocks in Tamil Nadu. Go ahead with it.
As for my airtel card that has a negative balance of Rs 8, I just took out a pair of scissors and cut the card into pieces and flushed it down the toilet.